Part I: The Unique Financial Architecture of an Insurer 1.1 The Core Business: The Mechanics of Risk Transfer The fundamental...

I still remember the sting of that denial letter. As a young lawyer, I was helping a family friend, a...

Part I: The Game You Didn't Know You Were Playing The Myth of the Simple Form For one seasoned risk...

Part 1: Introduction - "I Just Want What I'm Owed" The shoebox sat on the kitchen table between us, a...

Section 1: Forging the Narrator: The Archetypes of the Claimant The experience of a personal accident claim is not monolithic....

Part I: The Foundations of Insurance Section 1: The Big Idea: Sharing Risk At its most fundamental level, insurance is...

Introduction: The Locked Box in a Raging Storm The rain is a relentless drumbeat on the car roof. On the...

Part 1: The Blueprint Epiphany: From a Crumbled Case to a Rock-Solid Foundation Introduction: The Case That Taught Me Everything...

Introduction: The Day My "Bulletproof" Plan Melted The smell is what I remember most. It wasn't the familiar, comforting scent...

The Phone Call That Cost Me $4,800: My Nightmare Introduction to the Network Maze I’ve been a professional in the...